For the first time, Facebook Inc. Chief Executive Officer Mark Zuckerberg responded to a recent string of adverse reports about the corporation, saying charges that the company prioritizes profit before user safety are “simply not accurate.”
“It’s frustrating to see media coverage that misrepresents our work and motivations. At the most basic level, I believe most of us just don’t recognize the false picture of the firm being painted,” he wrote in a memo to colleagues on Tuesday, which he also made public.
It occurred after former employee Frances Haugen testified in a Senate hearing about her experiences there and internal information she claimed proved the firm placed profit over division. On Sunday night’s episode of “60 Minutes,” Haugen claimed that Facebook habitually made decisions that put economic interests ahead of user safety.
She explained conflicts of interest between what was good for the public and what was suitable for Facebook. “Facebook has often chosen to optimize for its own goals, such as increasing revenue.”
Zuckerberg noted that a narrative that Facebook is unconcerned about children’s safety troubled him. The influence of Facebook on teens and young children was the subject of two Senate hearings this week, one of which included Haugen’s evidence.
Last month, the Wall Street Journal released an internal Facebook study by Haugen, which found that using Instagram made some mental health issues worse for youngsters. The business, which was working on a kid-friendly version of Instagram, has paused the project.
“Every unfavourable experience matters when it comes to the health or well-being of young people,” the CEO wrote. “I’m pleased with the work we’ve done for years on industry-leading initiatives to assist people in these moments.”
According to Zuckerberg, Facebook does not profit from content that makes people angry or depressed, nor does the company make all product decisions to optimize user interactions. According to the CEO, the business updated its News Feed algorithm a few years ago to show more postings from friends and family, knowing that individuals would spend less time on the site.