The Food Safety and Standards Authority of India (FSSAI) has issued revised guidelines, which will also impact on food delivery platforms such as Swiggy and Zomato with online grocery store like Grofers and bigbasket. They told that in the interest of the customers and they’re increasing the monitoring system of e-commerce food companies. FSSAI said no agreement will be made with the safety and delivery of food products.
Whatever food products are sold in the market, they can be tested anywhere in the supply chain. Companies will also have to provide a symbolic picture of food products on their platforms so that the customer can identify them. The mandatory information that is mentioned in the Food Safety and Standards (FSS) Act must be given to customers before the purchase. Simultaneously they only need to deliver fresh food products. FSSAI CEO Pawan Kumar Agarwal said, “Nowadays a large number of consumers are using e-commerce platforms. The purpose of issuing revised guidelines is to increase the vigilance of food products being delivered to the customers. Agrawal said that this will increase trust and credibility on the e-commerce food business sector.
Albinder Dhindsa, CEO of Online grocery Startup Grofers, said, “We are following all legal requirements. We also ensure that our merchant partners also follow them. ‘ Dhindsa said that the company does not work with merchants who do not follow these conditions. He said that it is the responsibility of the FSSAI to implement the regulator.
According to the rule, before the delivery of food, its shelf life should be 30%, which means 45 days before expiry. Delivery service company, Zomato, told that food safety is very important for them. The company spokesperson said, “We welcome every move of FSSAI to make the Restrict Industry more secure for customers. We deliver food to people. Therefore, we are taking strict measures to protect the food. ” He told that Zomato has removed thousands of such distractions from the platform in the last few months due to this reason. The spokesman said, “We are already following the FSS Act. We are ready to work with regulators to improve the industry. ” Bigbasket, Swiggy and Uber Eats did not get the reaction on this news.
According to these guidelines of FSSAI, only skilled professionals should deliver food. This is the view of the food business operators. It has been stated in the guidelines that food security should not be played at the time of delivery. Actually, a recent report by Crisil said that online food and grocery segment growth is the fastest in online retail. The revenue of this segment will increase to Rs 10 thousand crore in the next three years.